Support hub
Whether you are diagnosing a stubborn check engine light or preparing a track build, our specialists bring hands-on shop experience to every conversation. Choose the channel that suits you best and let us handle the rest.
Get real-time fitment advice, order updates, and installation tips from our certified support crew.
Start live chatBook a 30-minute diagnostic session so our technicians can walk through your build or troubleshooting questions.
Book a callNeed to update shipping, swap parts, or request expedited delivery? Our logistics team can help within minutes.
Manage ordersNeed to update a shipping address, switch a part number, or expedite delivery? Share your order number and our logistics coordinators will jump in immediately.
We measure every ticket against strict SLAs because we know downtime is costly. Here is what you can expect when you reach out.
Email responses
< 2 hrs
Live chat wait
≈ 2 mins
Priority garage SLA
Same day
Search the knowledge base below or reach out if you prefer talking through a solution. Our crew documents every fix so you can get back to wrenching faster.
Request a guide →Most parts ship within 24 hours. Performance or oversized items may take up to 48 hours while we complete inspections. You will receive tracking as soon as the order leaves our warehouse.
Yes. Share your VIN or vehicle details with our technicians and we will verify compatibility before you check out, preventing costly returns.
Absolutely. Our library includes installation guides, torque specs, and diagnostic checklists. You can also book a live call for complex installs.
Uninstalled items can be returned within 30 days. Electronics and tuned components require technician inspection prior to approval to keep your warranty intact.
Our mobile technicians can be dispatched for major installs and track-side support within Nairobi and the surrounding counties. Share your requirements and we will build a tailored support plan.